Welcome to Right Track Host hosting services. These terms and conditions govern your use of our hosting services. By accessing or using our services, you agree to abide by these terms and conditions. If you do not agree to these terms, please do not use our services.
Services
Account Setup
Upon receipt of payment and verification of your order for potential fraud, we’ll proceed with setting up your account. Please provide an email address that is not associated with the domain(s) you’re registering. We’ll use this primary email address for communication regarding any issues or inquiries. It’s essential to keep this email address current and updated at all times. Additionally, ensure that the contact information for your domain account and registered domain(s) remains valid and up-to-date. We cannot be held responsible for lapsed registrations due to outdated contact details. You can manage and update this information in your client section. Providing fraudulent contact information may result in the termination of your account. Please note that new account setup may experience delays due to unforeseen challenges with mail servers and connectivity issues between your ISP and our operational office.
Transfer
Our migration team will make every effort to assist you in transferring your site to our platform. However, please note that our migration service is provided on a best-effort basis, and we cannot guarantee its availability, feasibility, or time frame. The structure of hosting firms varies, and certain platforms may store data in incompatible or proprietary formats, making migration challenging or even impossible. While we will strive to facilitate the transfer of your data from your previous host, there may be instances where this is not feasible. Our complimentary transfer services are available for a duration of three (3) days following your signup.
Payments
When you subscribe to our services, you’re enrolling in a prepaid service, and all ITES (such as domain registration, web hosting, SSL, etc.) services are subject to a 5% VAT or a 5% VAT and 2% sales tax for web development services. Past-due invoices can be settled online via bKash, PayPal, or bank transfer. Please note that all online payments are subject to a payment gateway fee, which will be automatically added when selecting payment options in your Clients Area > Invoice. Renewal notices are sent multiple times via email from 30 to 1 day before the renewal date. At our operational office, we only accept payments through bKash, PayPal, and bank transfer. If your yearly charge is declined and we’re unable to contact you, late fees will apply to authorize your account. For any payment inquiries, please reach out to our support forum. In the event of a past-due invoice for a shared/reseller/VPS/Dedicated/Email Server/Spam Filtering/File Hosting, etc. account, the following steps will be taken:
- 1 Day: No Action Taken
- 2 Days: Accounts are suspended
- 7 Days: Late Fee Added
- 15 Days: Accounts will be terminated
Termination
You agree to use our hosting services only for lawful purposes and in compliance with all applicable laws and regulations. Prohibited activities include, but are not limited to, spamming, phishing, distributing malware, and engaging in illegal activities. We reserve the right to suspend or terminate your account for violation of these terms.
Cancellations
You must write to sales or request a Cancellation from your clients’ area if you wish to cancel your services.
Refund
If Right Track Host is unable to deliver the promised services for any reason, a prorated refund will be issued. However, if Right Track Host is compelled to suspend or terminate your services due to a violation of our policies, no refunds will be provided. Upon request for account cancellation, your account will be suspended immediately, and within 30 days, it will be permanently deleted. If your account is suspended for any other reason and remains suspended for more than 10 days, it will also be permanently deleted. In cases where a customer holds multiple accounts with Right Track Host, all accounts may be suspended if one or more accounts remain unpaid until all outstanding payments are settled.
Content
All services provided by Right Track Host are to be utilized exclusively for lawful purposes. Content, data, or information transmitted, stored, or displayed in violation of any local legislation of the Bangladesh Government is strictly prohibited. This includes copyrighted material, content deemed threatening or obscene, material that poses a threat to national security, and material protected by trade secrets or other laws. By subscribing to Right Track Host services, the user agrees to indemnify and hold Right Track Host harmless from any claims arising from the user’s use of our services, whether it affects the user or any other party. While Right Track Host supports freedom of expression, certain categories of content, including content related to creed or religious beliefs, vulgarity directed at others, and violent or malicious content, are not endorsed. We encourage users to exercise control over their website’s content. Please note that we do not have the resources or capability to continuously monitor and manage our servers, which are constantly in operation.
Server Abuse
It is completely forbidden to attempt to harm or cause damage to a Right Track Host Web server or a Right Track Host Web subscriber. This includes, but is not limited to:
- Accessing a server or account that you are not authorized to use
- Accessing data or taking any action to obtain services that were not meant for you or your use.
- Looking for vulnerabilities in any system, subsystem, or network by probing, scanning, or testing them.
- Hacking, altering, manipulating, or otherwise compromising security or authentication measures without proper authorization
- Transmission of content with the intent or result of harming, destroying, interfering with, or otherwise deteriorating a computer’s or the System’s functionality.
- This content may include viruses, Trojan horses, worms, time bombs, cancelbots, or other computer programming routines or engines.
- Tampering with, eavesdropping on, or seizing control of any information system
interfering with the services provided by any host, user, or network; examples of such interference include overloading, “flooding,” “mailbombing,” or “crashing” a computer system.
Disk Space Abuse
The only person who may decide what exactly qualifies as a breach of this clause is Right Track Host. You must keep an eye on how much disk space you’re using. Contact a member of our staff if you require additional disk space, and they would be pleased to assist you. Additionally, from within your Right Track Host client account, you can upgrade your hosting package.
Bandwidth Abuse
Instead of offering an offsite location for electronic file storage, Right Track Host aims to give users access to a lot of bandwidth for the transfer of web pages. You will be contacted and given 48 hours to fix the issue if YOU break this rule. Should you neglect to do so, YOU will receive a bill for the excess.
Traffic won’t be watched until YOU use up the quota allotted to YOUR particular plan. The only person who may decide what exactly qualifies as a violation of this clause is Right Track Host.
Technical Support Boundaries
Right Track Host offers YOU technical help that falls solely within our purview. Assistance, troubleshooting, and debugging of our cPanel control panel interface, servers under our direct management, and any other hosting-related difficulties are all included under this expertise.
We try our best to assist with scripts, templates, and programming languages, unlike many other hosting businesses. Right Track Host is not, however, required to assist YOU with the installations of additional application modules, templates, and/or programming languages, nor to assist YOU with any errors caused by programs that YOU have already modified.
Network Security
Clients are not permitted to attempt to get beyond user authentication or security of any host, network, or account by using the Right Track Host network. This covers, but isn’t limited to, breaking into a server or account that YOU aren’t specifically allowed to access, cracking passwords, testing other networks’ security for vulnerabilities, and violating any other organization’s security policy. IT IS NOT ALLOWED for YOU to try and disrupt or stop any user, host, or network from functioning. Flooding, mail bombing, and other intentional attempts to overwhelm or crash a host or network are examples of this, but they’re not the only ones.
Governing/Law Disputes
The laws of the United States of America and the State of Virginia, if applicable, shall govern this Agreement, without regard to principles of choice of law. The United Nations Convention on the International Sale of Goods shall not apply to this Agreement.
Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the modified terms. It is your responsibility to review these terms periodically for updates.
Privacy Statement
Right Track Host complies strictly with our customer privacy statement’s rules. Please confirm that you fully comprehend this statement.
Contact Us
If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at admin@righttrackit.com